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Crucial Conversations: Tools for Talking When Stakes are High By Kerry PattersonJoseph GrennyRon McMillanAl SwitzlerStephen R. Covey ( McGraw-Hill )
Release Date: 2002-06-18
Average Customer Rating:
List Price: $16.95
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Product Description
The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: - Prepare for high-impact situations with a six-minute mastery technique
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Keep listening when others blow up or clam up
- Turn crucial conversations into the action and results you want
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
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 The best non-fiction book I've read in my life.
This book...is amazing. It cannot be overstated: If you are a human being, this book will allow you to reach new levels in communicating with other human beings in your life. Period.
Amazing book. Read it NOW.
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Must read
This book was recommended to me by a friend who is a consultant. It is an amazing read. It really helps you understand that while some conversations are difficult to have, most are crucial and should not be avoided. It gives you real tips and tools as well as an index for quick reference in the back of the book if you are looking to find something quickly after you've read it.
Highly recommend this book if you are interested in learning more about the dynamics of important conversation.
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 Tools for Talking
It has worked examples would help, especially illustrating how all the acronyms they come up with representing techniques fit together. Many of the ideas are well known, so the benefit of this book is to bring so many ideas together in a digestible format.Also other book about relationships, self- help and communication is I Love You. Now What?: Falling in Love is a Mystery, Keeping It Isn't
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Best book in the market! ( christy_laird )
This is by far the best book in the market for business and home use. Excellent book!
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Makes You Think!
This book was recommended by a client of mine who's very successful. it's easy reading & really makes you think about past & current "crucial conversations". The tactics are really simple, but the times we need to have them in our minds,We don't know how. This book makes it easy. After reading the book, when crucial times come up, I'm using the steps to make sense of what's happening. I wish I had this when my daughter was a teenager!!
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